Black humour and sarcasm can be detected in online feedback.
How we deal with tricky conversations in real life, meanwhile, is influenced by our ability to recognise and process not just our own feelings, but those of others.
Cue a startup from Ukraine offering a wide range of support for those seeking to enhance their emotional intelligence.
Their app includes courses on how to maintain our emotional equilibrium in both private and personal spheres, as well as in times of stress and anxiety.
A dictionary provides background information on a number of different feelings, while a digital diary allows users to record their progress.
Emotional intelligence is increasingly in demand during recruiting and diversity awareness can be improved virtually.